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| Region | Center Type | Requests Received | Avg Resolution Time (hrs) | CSAT (%) | NPS | SLA Compliance (%) | First Contact Resolution (%) | Backlog (open tickets) |
|---|---|---|---|---|---|---|---|---|
| North America | Regional Center | 12,540 | 3.6 | 91 | 42 | 97 | 88 | 120 |
| Europe | HQ | 10,230 | 3.2 | 93 | 35 | 98 | 90 | 60 |
| Asia-Pacific | Regional Center | 15,640 | 4.1 | 89 | 12 | 95 | 85 | 210 |
| Latin America | Field Center | 8,120 | 4.8 | 86 | -2 | 92 | 80 | 140 |
| Africa | Regional Center | 5,100 | 5.2 | 78 | -16 | 90 | 70 | 95 |
| Middle East | Field Center | 7,200 | 3.9 | 92 | 28 | 96 | 92 | 70 |